Either Vodacom is Incompetency or Arrogance (They think their too big to their customers)

After a worst experience any customer can have, finally my contract has ended. But guess what I struggling to ensure that at the D date it is converted to prepaid.

I called Vodacom cancellation on the 4 January 2022 and the Consultant confirmed the cancellation has been processed, well knowing Vodacom, I followed up on the 1 February 2022, guess what either is incompetency or arrogance of Vodacom and its staff, cancellation apparently not done. The guy, I spoke to apologies and promised he has escalated and it will be done and I will receive an email on the 2 February 2022.

Today, I followed up know Vodacom, lol, guess what, it was not done and the same message and questions to waste my time were asked so that the lady can process the cancellation she is not sure why it was not done.

Well: after experience I have with Vodacom, I have recording for all the telephone calls with Vodacom and happy to share to extend twitter might be a good platform (I will first share with Vodacom then Media, so people are away of the arrogance we are dealing with)