1 reviews | Active since Aug 2017

09 Oct 2017, 19:19

Either vodacom invoice is wrong or they messed up

I took out a Smart top up S+ contract with a Samsung S8 and J5 as promo bundle including Samsung Dex station. This was my upgrade from previous contract,

My Vodacom app is showing outrages amounts of R13500 bill so far and my next debit on 1 Nov 17 as R1365.49

Please look into this as the my Vodacom app is showing Handset instalment twice for same amount but I only have the one contract with the other J5 receiving R110 airtime as part of package that was around R600

I did not once use all my minutes or purchase extra data on my ********** 016 since new contract as I received a My gig 10 promo once off also.

My ref nr for query is 1- ********** **********

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2017, 06:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Oct 2017, 11:45
Official

Good day,

Feedback has been provided.

Regards,
Vodacom Consumer Website Team