1 reviews | Active since Nov 2016
Eish Vodacom
<p>What more must i do to get my airtime and data due to me on my smart s topup contract. i have allowed you to take from my bank account what you have decided i am due. this is R300 more according to my calculations but hey who am i to argue. i do not receive any proper statement to explain how you in your wisedom came to your figure. But you know what, i will just settle with it as i expect that i would be told how i did not take note of some or other hiden costs, small print terms or whatever else that was never explained by your sales consultant. i have called in to one of your outlets, i have reported my problem to your call centre, forwarded emails. what else must i do. i only whant my airtime and data thats already paid for. i will asure you i am not even going to dispute the over charged account. i just whant to be able to use my phone for a change</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
It is the 5th of Nov today. I have nt received any assistance yet. i have contacted the customer care line again this mornig and had to hold on and on ........ eventually called in at a vodacom shop at Keywest Krugersdorp only to be informed that they can not assist as they are off line. so what now??????????????
It is the 5th of Nov today. I have nt received any assistance yet. i have contacted the customer care line again this mornig and had to hold on and on ........ eventually called in at a vodacom shop at Keywest Krugersdorp only to be informed that they can not assist as they are off line. so what now??????????????
