MV
Matt V

1 reviews | Active since Nov 2016

02 Nov 2016, 21:18

Eish Vodacom

<p>What more must i do to get my airtime and data due to me on my smart s topup contract. i have allowed you to take from my bank account what you have decided i am due. this is R300 more according to my calculations but hey who am i to argue. i do not receive any proper statement to explain how you in your wisedom came to your figure. But you know what, i will just settle with it as i expect that i would be told how i did not take note of some or other hiden costs, small print terms or whatever else that was never explained by your sales consultant. i have called in to one of your outlets, i have reported my problem to your call centre, forwarded emails. what else must i do. i only whant my airtime and data thats already paid for. i will asure you i am not even going to dispute the over charged account. i just whant to be able to use my phone for a change</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply03 Nov 2016, 06:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

MV
Matt V's update05 Nov 2016, 10:34
Reviewer Update

It is the 5th of Nov today. I have nt received any assistance yet. i have contacted the customer care line again this mornig and had to hold on and on ........ eventually called in at a vodacom shop at Keywest Krugersdorp only to be informed that they can not assist as they are off line. so what now??????????????