RK
Rene K
1 reviews | Active since Jul 2017
10 Aug 2021, 10:00
EFT Payments impossible
From 3rd of Aug i have been talking to call center agents for +-20min at time and they have no clue what to do! The account holder passed away and i need to an EFT as the bank account was frozen before Fibre went off, with 7 calls of 20min+ each i am no further then i was a week ago, no one can give me the correct account details when doing the EFT (On banking app Vodacom PTY Ltd) all they say is maybe you should do this! and still i cant pay the account
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Replies (2)
Vodacom's replyOfficial
10 Aug 2021, 11:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2021, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Aug 2021, 13:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2021, 13:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,