EFT payment is missing and my service been suspend

After 2 Hello Peter complains Rashieda came back to me and ask for the proof of payment I mailed it to her<br> she said she will take it to the accounts department like the previuos 6 people, that was the10.02.2015.<br> I have spoken to more than 12 people over this period and explained myself 12 x mailed my proof of payment x 5 faxed it 4 x .*** Is this poor,pathetic or useless service.You can`t complain about the service<br> because there is none sweet blou F all