EFT does not reflect in my m-pesa account

On 12 February I EFT'ed an amount to my m-pesa account. Until today I am still waiting for the amount to be reflect on my m-pesa account. I have logged a call at Vodacom on 19 February and received a service reference number S3-8XR3J-JXA6O. The following week I phoned again as the amount still did not reflect on my account. Vodacom can see the amount is pending but cannot seem to solve the issue. The reason for my intended use of the funds in m-pesa as long since gone. What must I do to get my money back? I do not recommend this product to anyone, unless you want to \give"funds to Vodacom."""