Effing useless Vodacom

Vodacom dear Vodacom. You have debited my account for a contract that I never authorized. I have tried on several occasions to rectify this but I only get your stupid bot response that someone will contact me. I told you that I was going to reverse the debit order which I duly did. I now received an sms to contact Vodacom because my account has not been paid. I call the number and was told that my account is not in arrears. In over 20 years with Vodacom, I have NEVER skipped a payment. This one is on you. Now as I have said over and over, DO NOT CALL ME, DO NOT GIVE ME YOUR STANDARD BOT RESPONSE, EMAIL ME. IF YOU CALL ME, YOU ARE NOT GOING TO APPROVE OF MY LANGUAGE.