Efficient & friendly service agent

I wanted to cancel my contract; I phoned the cancellation number at around 10:20 and spoke to Siyabonga. He was eloquent, friendly, didn't speak too fast (which is always an issue with call centre agents) and didn't try to oversell the promotions I was eligible for. He listened carefully and his patience with me (being paranoid about small details) is highly appreciated. Within 10 minutes, I downgraded to a much better deal than I currently have, and the confirmation SMSs came through within 10 minutes after that. Thank you very much, Siyabonga - you're an example call centre agents across the country!