Efficient Customer Service

<p>I placed an order for a new contract and cellphone via Vodacom's website.</p> <p>2 days later I was contacted by Julia Mantsho from Vodacom Direct to confirm the order and advise that the phone which I had chosen was out of stock however they were expecting stock within 2-3 weeks.</p> <p>I confirmed I was prepared to wait for stock.</p> <p>I, like most people, absolutely hate call center/telesales/customer care agents. It is not often one comes across one of these agents who does not give the impression that they are reading from a script and usually sounds totally bored.</p> <p>I found Julia to be pleasant, effecient and most importantly, she spoke clearly and her sense of humour was refreshing. I had a few questions which she answered concisely and with confidence.</p> <p>Well done Julia, if only all agents were as upbeat as you!</p> <p> </p>