KG
Keithan G

1 reviews | Active since Mar 2012

22 Apr 2017, 19:23

Effecting Credit SCORE teraf ACCOUNTS CLOSED!!!

<p>December 2016 i moved over to Cellc - having had signal problems and high biling because of data and calls - i decided this would be the best move. </p> <p> </p> <p>I am busy purchasing a property now - logged onto Transunion - only to find that i am apparently 120days over due on a vodacom account that i had closed off. I do not get any bills, any SMS's, i do have proof of oustanding amount sent to me in December for early closure, that was paid and i recieved confirmation from the guy helping me.</p> <p> </p> <p>I am Waiting for Vodacom to get back to me - but that is a nightmare! How can i resolve this issue? </p>

0
Replies (5)
Vodacom
Vodacom's reply23 Apr 2017, 07:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

KG
Keithan G's update24 Apr 2017, 10:00
Reviewer Update

After so many hours on the phone, i finally have a settlement letter! However my credit score is still BAD because of Vodacom! I need to purchase a property and this score has effected me!!! Vodacom has still not assisted in this regard??????

KG
Keithan G's update25 Apr 2017, 10:40
Reviewer Update

Still no response regarding my credit score that VODACOM caused to drop!

Vodacom
Vodacom's reply25 Apr 2017, 13:36
Official

Dear Mr Govender,

Feedback has been provided.

Regards,

Cassandra

Vodacom
Vodacom's reply25 Apr 2017, 13:36
Official

Dear Mr Govender,

Feedback has been provided.

Regards,

Cassandra