1 reviews | Active since Jul 2014
***
I am honestly disappointing at the service Vodacom has given us.
I have placed an uncapped fiber order (for home) in December and I have been waiting since then for it. The lockdown and having to work from home has made it more and more crucial that I have the fiber installed. We were given an LTE package while we wait but its just not the same, not to mention the Data Cap on the package, considering we ordered a uncapped package from Vodacom in December.
A few weeks before the lock down we have had people in the neighborhood telling us that fiber would installed in the next two weeks. but nothing has happened. This week when i try to follow up, to my surprise, I am told that we do not have a fiber order anywhere. i was so unhappy to hear this because that means we have been waiting for five months for something that was never gong to arrive, and i find this out when we need it most, having to work from this period. I have had to resort to placing another order for fiber but I highly doubt that it will be up and ready to go before the month end. So I will be forced to buy more data. This situation is extremely frustrating especially considering the circumstances. I fully understand you have limited working staff during this Lockdown and that you might not be able to work as efficiently as possible and that it caught most of us off guard but I really do feel that five months is long time to have waited for something without any official word as to what is happening. only to be told that there is no order. There cant have been no order because that the reason we have the month to month LTE deal.
I really am unhappy with the fact that I am told that the new order I made cold take 21 days. Its perfectly understandable if that was the first time I placed an order but its not. It was placed in December and now we have waited over 100 days. Could we please at the very least have answers as to what will happen from here on. Again I understand times are tough during this lockdown, however this issue is one that dates back to December.
So I have gotten the fiber installed and I was on my way to write a new review but I have a new problem.
I was told that that the Interim LTE option that I was given would be automatically cancelled. Yet it still seems to be active and I seem to be billed for the next month. This is incredibly frustrating as I thought I had solved my problem but now I have a new one.
I have been to a store and spoken to countless people on the phone about this issue and I am so exhausted. The guys from the fiber department tell me I need to call the business department because its business LTE. The business department tell me to call the Fiber department saying its because I took the product up with them. Cancellations department say they cant cancel it but it has been escalated to the relevant business department. When I am put through to the business department I put through back to the fiber department. Why cant anyone help me? why must dealing with these products and service from Vodacom be such a nightmare.
Nobody seems to be able to help me but I am successfully getting accounts statements at the end of the month. I have probably spent more 3 hours on Phone Calls with one department after the other at Vodacom not getting answers but being bounced around from one department to another , being told that they cant help me, but this department can help you. The next department says the same thing. The next department are surprised that the previous department has sent me to them. Its incredibly frustrating and demoralizing. All I have is a reference number and that's it.
Please assist me as I now have no Idea who to call for this matter as it feels like I have exhausted my options, yet I have no answers or solutions
So I have gotten the fiber installed and I was on my way to write a new review but I have a new problem.
I was told that that the Interim LTE option that I was given would be automatically cancelled. Yet it still seems to be active and I seem to be billed for the next month. This is incredibly frustrating as I thought I had solved my problem but now I have a new one.
I have been to a store and spoken to countless people on the phone about this issue and I am so exhausted. The guys from the fiber department tell me I need to call the business department because its business LTE. The business department tell me to call the Fiber department saying its because I took the product up with them. Cancellations department say they cant cancel it but it has been escalated to the relevant business department. When I am put through to the business department I put through back to the fiber department. Why cant anyone help me? why must dealing with these products and service from Vodacom be such a nightmare.
Nobody seems to be able to help me but I am successfully getting accounts statements at the end of the month. I have probably spent more 3 hours on Phone Calls with one department after the other at Vodacom not getting answers but being bounced around from one department to another , being told that they cant help me, but this department can help you. The next department says the same thing. The next department are surprised that the previous department has sent me to them. Its incredibly frustrating and demoralizing. All I have is a reference number and that's it.
Please assist me as I now have no Idea who to call for this matter as it feels like I have exhausted my options, yet I have no answers or solutions
I keep calling and my calls are being directed from one department to another, with each department telling me they can't deal with the issue and they have to direct my call to another department. Sometimes while I'm on hold the call ends. I have 3 reference numbers that do nothing for me. There has been one person who has been helpful in all of this from the call center and God bless her soul, but she seems to be hamstrung by the fact that nobody seems to want to handle my issue.
Why do you insist on making my life a nightmare? Why does nobody seem to want to help me? Why does every single department want to hand my issue off to another department? Why do calls cut when I'm placed on hold? Why have I been dealing with an issue for nearly 2 months with no sign of a resolution in sight? Honestly, the actual internet service itself is great and you have never struggled to send an invoice. Everything else in between is such a nightmare. I'm exhausted, frustrated, annoyed, and ****ed off at the issue now.
I am now begging you to help me. It's hard for me to speak to you guys over the phone because I just don't believe anything anyone says anymore, from "We'll be in contact with you in x number of days" to "You have to call X department, they will sort it out for you". I am really hoping you can give me a call this time because of the reasons stated above (quite a few times now) I don't even know which department to contact for this anymore.
I keep calling and my calls are being directed from one department to another, with each department telling me they can't deal with the issue and they have to direct my call to another department. Sometimes while I'm on hold the call ends. I have 3 reference numbers that do nothing for me. There has been one person who has been helpful in all of this from the call center and God bless her soul, but she seems to be hamstrung by the fact that nobody seems to want to handle my issue.
Why do you insist on making my life a nightmare? Why does nobody seem to want to help me? Why does every single department want to hand my issue off to another department? Why do calls cut when I'm placed on hold? Why have I been dealing with an issue for nearly 2 months with no sign of a resolution in sight? Honestly, the actual internet service itself is great and you have never struggled to send an invoice. Everything else in between is such a nightmare. I'm exhausted, frustrated, annoyed, and ****ed off at the issue now.
I am now begging you to help me. It's hard for me to speak to you guys over the phone because I just don't believe anything anyone says anymore, from "We'll be in contact with you in x number of days" to "You have to call X department, they will sort it out for you". I am really hoping you can give me a call this time because of the reasons stated above (quite a few times now) I don't even know which department to contact for this anymore.