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Edwin C
1 reviews | Active since Sept 2012
04 Dec 2019, 21:18
Edwin
I upgraded earlier this year by made a mistake on the web upgrade by upgrading to S+ instead of Xs+, although the phone we have was available on both packages at that time at the same cost. Now this is the message I get when trying to migrate down to Xs+ from S+....
A commitment has been broken for 'SMART S+' which contains either membership or promotion charges, or both. Customer must keep this product until 07/12/2021 or pay R1050
We have 4 contracts with vodacom and I am now considering moving them all when they expire.
How it is that we now have to pay migration fees when the same phone was available on a lower contract at that time.
Total bull ****. Will be contacting the ombitsman on this as well
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Replies (2)
Vodacom's replyOfficial
05 Dec 2019, 07:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2019, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EC
Edwin C's updateReviewer Update
12 Dec 2019, 11:53Vodacom why the private message as nothing confidential was disussed, I still want to know if I have migrated down once before a few years ago with out having to pay migration fees why now do I have to pay migration fees.
The phone I got with my current package S+ was also available on the Xs+ at the same cost.
So it's not the phone.
Now when I spoke to your operator and mentioned this he told me it's because of the package I am on and the fact I want to go down a package that's why there is a migration fee.
Yes I'm trying to cut my monthly costs
Now I hold 4 contracts with vodacom been a client for +- 14 years and if this migration has a cost to it to downgrade all I do is cancel one contract that is now due to be upgraded and on its End date (So I have the option to end it) to cover my monthly cost. I am trying to save by migration down so I will save one way or another. And will keep canceling contracts as they reach their end dates.
These are not threats and I know that little old me will not bankrupt vodacom by doing this.
Please respond via email or here. Not taking any calls as I want it in writing cause on the phone yesterday I could hear the disinterest.
Waiting your written reply.
The phone I got with my current package S+ was also available on the Xs+ at the same cost.
So it's not the phone.
Now when I spoke to your operator and mentioned this he told me it's because of the package I am on and the fact I want to go down a package that's why there is a migration fee.
Yes I'm trying to cut my monthly costs
Now I hold 4 contracts with vodacom been a client for +- 14 years and if this migration has a cost to it to downgrade all I do is cancel one contract that is now due to be upgraded and on its End date (So I have the option to end it) to cover my monthly cost. I am trying to save by migration down so I will save one way or another. And will keep canceling contracts as they reach their end dates.
These are not threats and I know that little old me will not bankrupt vodacom by doing this.
Please respond via email or here. Not taking any calls as I want it in writing cause on the phone yesterday I could hear the disinterest.
Waiting your written reply.
EC
Edwin C's update12 Dec 2019, 11:53
Reviewer Update
Vodacom why the private message as nothing confidential was disussed, I still want to know if I have migrated down once before a few years ago with out having to pay migration fees why now do I have to pay migration fees.
The phone I got with my current package S+ was also available on the Xs+ at the same cost.
So it's not the phone.
Now when I spoke to your operator and mentioned this he told me it's because of the package I am on and the fact I want to go down a package that's why there is a migration fee.
Yes I'm trying to cut my monthly costs
Now I hold 4 contracts with vodacom been a client for +- 14 years and if this migration has a cost to it to downgrade all I do is cancel one contract that is now due to be upgraded and on its End date (So I have the option to end it) to cover my monthly cost. I am trying to save by migration down so I will save one way or another. And will keep canceling contracts as they reach their end dates.
These are not threats and I know that little old me will not bankrupt vodacom by doing this.
Please respond via email or here. Not taking any calls as I want it in writing cause on the phone yesterday I could hear the disinterest.
Waiting your written reply.
The phone I got with my current package S+ was also available on the Xs+ at the same cost.
So it's not the phone.
Now when I spoke to your operator and mentioned this he told me it's because of the package I am on and the fact I want to go down a package that's why there is a migration fee.
Yes I'm trying to cut my monthly costs
Now I hold 4 contracts with vodacom been a client for +- 14 years and if this migration has a cost to it to downgrade all I do is cancel one contract that is now due to be upgraded and on its End date (So I have the option to end it) to cover my monthly cost. I am trying to save by migration down so I will save one way or another. And will keep canceling contracts as they reach their end dates.
These are not threats and I know that little old me will not bankrupt vodacom by doing this.
Please respond via email or here. Not taking any calls as I want it in writing cause on the phone yesterday I could hear the disinterest.
Waiting your written reply.