Educational package not delivered

When I upgraded to a Huawei P9 in September 2017, I offered to go to the Vodacom shop at Bayside Mall, so that I could get the mobile phone immediately. The woman who spoke to me on the phone said that I would get a better deal if I bought it through her, as I would receive an educational package, plus accessories. When the phone was delivered on the 18th September 2017, I received the accessories, but no educational package. In spite of following up on this since October, Vodacom has closed the case. If they bothered to listen to the recordings they would hear the woman offering the package to me. I was offered data for 2 years, but I verbally agreed to the educational program. How would I have known about it had the woman from Vodacom not offered it to me?