EM
Edmund M
1 reviews | Active since Apr 2024
11 Apr 2024, 14:50
Edmund Meyer
I am still waiting for a delivery of a phone had a phone call from Manger to say it will get sorted out but am waiting 12 days now for a delivery after a lot of phone calls from vodacom and promises that it will get delivered 3 to 4 working days . Then I get a phone call to ask me if we reserved the delivery because they reserved a email to say it was delivered we did not even received a sms is from Ram to say that they on there way to delivered the phone from vodacom rely think to cancel all my contracts and get a new provider because to order a phone from vodacom by phone delivery never happens ***
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Replies (2)
Vodacom's replyOfficial
12 Apr 2024, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2024, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Apr 2024, 10:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/04/18 at 10:39:56, our records indicate that contact was made, and feedback provided as follows:The Team will bere-processing the upgrade.
The waybill number K*** is awaiting dispatch. Tracking may be done on www.ram.co.za Regards Vodacom Consumer Website Team
The waybill number K*** is awaiting dispatch. Tracking may be done on www.ram.co.za Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Apr 2024, 10:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/04/18 at 10:39:56, our records indicate that contact was made, and feedback provided as follows:The Team will bere-processing the upgrade.
The waybill number K*** is awaiting dispatch. Tracking may be done on www.ram.co.za Regards Vodacom Consumer Website Team
The waybill number K*** is awaiting dispatch. Tracking may be done on www.ram.co.za Regards Vodacom Consumer Website Team
Best regards,