KA
Kash A

1 reviews | Active since Oct 2011

04 May 2023, 13:38

Edlin Naidoo is the Executive Client Liaison to the CEO’s Office (Vodacom)

A vodacom consultant *****ulently assigned a "new phone and contract" to my name in FEBRUARY 2023. I immediately queried this issue with vodacom, spent many days and hours, from one consultant to the next trying to report this matter and have it removed. I was assured this was done and removed last month (April), End April an amount of R3695.32 was deducted from my account. Prior to that, an an amount of R772.42 was deducted. My monthly bill was R578.44 for more than 2 years. Suddenly all these extra charges appear due to the Vodacom consultant who tried to make some commission or sale. 3 months of back and forth and still to this day, it has not been resolved. I was told by Edlin Naidoo that the amount will be paid back to me, however it seems they want to send it to my VODACOM account. why?the money was deducted from my personal account. How does this make any sense and how *********** are these consultants. I noticed someone else reported a similar review - for Edlin Naidoo. VODACOM... Are you starting a trend? Please Note: Ive CC'd Shameel Joosub into these emails, after doing lots of searching on the internet and yet, the same problem persists. DISGUSTING SERVICE and TREATMENT regarding this matter.PLEASE BE AWARE OF THIS IF YOU ARE EXPERIENCING THE SAME PROBLEM. Reference numbers: EC-1LWC-1QZSN7 EC-1LWB-1U9QHT EC-1LT5-279PZR EC-1LTK-1IF78F EC-1LQA-3CZ1CO EC-1LQB-22XLOV EC-1LQA-3CZPSX EC-1LQ8-22Z13E EC-1LQ7-280FAN

0
Replies (3)
Vodacom
Vodacom's reply04 May 2023, 13:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
KA
Kash A's update04 May 2023, 13:49
Reviewer Update
Automated responses hasn't helped since FEBRUARY. I sincerely hope someone will be in touch.
KA
Kash A's update04 May 2023, 14:26
Reviewer Update
I await a response from Edlin Naidoo. Since it was stated that the amount owed to me, will be paid to my VODACOM account and NOT my personal account, where the amount was deducted. MY MONEY SHOULD BE PAID TO MY PERSONAL ACCOUNT.
Just a reminder, 3 months and an additional 5-10 working days for MY MONEY to be returned to MY STANDARD BANK ACCOUNT...not VODACOM ACCOUNT.
REPLY TO THAT.