Edlin Naidoo is the Executive Client Liaison to the CEO’s Office (Vodacom)

I don't know where to start but I closed my Vodacom accounts in Sept 2018 and to date it is still not closed. I have sent email upon email, call upon call and yet, the account is still active. I have been in 'contact' with Edlin Naidoo and his response is that the account needs to update and that would take up to 14 days. I have sent emails to activate some kind of response - yet to no avail. It still shows a balance of R3195. Money has been deducted from my account one more than one occasion - so much so that I changed banks to ensure that there are no unauthorized deductions. I have even reported Vodacom to ICASA. We are in the latter part of 2021 and it is still not sorted. Edlin Naidoo is the Executive Client Liaison to the CEO’s Office. I have moved to MTN since 2018. This is negatively affecting my credit and I have evidence in writing that I cancelled this contract.