****ed up service

I have been waiting 5 days for a letter to settle my account with your company. Your legal collections team keep telling they have requested back office to send it. Since Wednesday I have requested to speak to a manager but keep getting told I will be called back but nothing happens. When I call I get the same story.

I've checked everywhere, Vodacom does not have a department to report service failure. You're told on your website to request to speak to a manager and that's it.