DR
Dikeledi R

1 reviews | Active since Jul 2020

03 Oct 2020, 23:56

****ed up deal

I have harassed at this time by someone claiming that I am using his number and I stole her tablet. I have a contract with vodacom and I am paying for it every month. I get a jackass claiming that I am using his number? Sending me Sam's and WhatsApp messages. What the hell. He told me that he is gonna cancel my number. Someone better call me cause I just spoke to your call center agent and she told me that I have an option to change the number but I have to pay for that. Whose fault is that? Did I chose to have the number? You people need to call me and sort out your mess. I cant have an asshole harassing me during this time of an hour. Someone better call me me with a solution. A better solution.

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Replies (2)
Vodacom
Vodacom's reply04 Oct 2020, 12:02
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Oct 2020, 14:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,