YC
Yvonne C
1 reviews | Active since Jul 2019
28 Sept 2019, 14:07
*****ed over.
Had 4 contracts with them. Cancelled my debit orders due to my income coming in at random times so I started paying my monthly bills at Vodacom. I had R3000 worth of airtime on the one contract and a couple of hundred on the others. Without notice they stopped my service and still attempted to charge me for an account of R6000 plus. When I contacted them emailed all my payment slip I got no feedback except to stay I must pay the R6000 plus before they reconnect my service. Well I refused because why should I pay for a service I'm not getting.
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Vodacom's replyOfficial
28 Sept 2019, 17:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2019, 17:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Oct 2019, 14:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards,Consumer Website Team
Vodacom's reply08 Oct 2019, 14:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards,Consumer Website Team