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Gerard C
1 reviews | Active since Mar 2009
19 Apr 2020, 19:07
*****ed once again! Or is it as usual?
*****ed once again! Or is it as usual? Suddenly I keep getting charged R 3.00 a day for data "top up". I didn't request this! I didn't approve this so how the hell does Vodacom aka Vodaripoff get this right??? Taken me days to get this removed because we can't go into a shop and we all know what calling the call centre is like! The website finally gave up it's secrets! These mobile companies are equally bad so no point going elsewhere!
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Replies (2)
Vodacom's replyOfficial
20 Apr 2020, 08:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Apr 2020, 08:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Gerard C's updateReviewer Update
21 Apr 2020, 11:06OK, so two missed calls while I was on another call, where the "number doesn't exist" when I call back. One voicemail saying they will reply here - notification of a private reply which reads as follows:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Really? That's one of the reasons for the complaint - calling 082135 gets one in a never ending queue..............................
FAILED!!!!
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Really? That's one of the reasons for the complaint - calling 082135 gets one in a never ending queue..............................
FAILED!!!!
GC
Gerard C's update21 Apr 2020, 11:06
Reviewer Update
OK, so two missed calls while I was on another call, where the "number doesn't exist" when I call back. One voicemail saying they will reply here - notification of a private reply which reads as follows:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Really? That's one of the reasons for the complaint - calling 082135 gets one in a never ending queue..............................
FAILED!!!!
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Really? That's one of the reasons for the complaint - calling 082135 gets one in a never ending queue..............................
FAILED!!!!