****ed off Vodacom de*****ed my account

My Vodacom contract phone insurance claim was declined because the insurance says my phone was not in it's original sim card when I lost the phone, nobody explained that to me and now how do I pay a contract of a phone that I don't even posess ,you guys sold me a lie and you have the nerve to kick me on my lowest and stressed And now Vodacom debited more money than it's supposed to Today Vodacom debited R1334 from my account instead of R489 that on my contract agreement,for what ???? What nonsense billing is this you couldn't help me out you decline my claim and still make me broke ,I had money in my account for reason and I will be sending you to ombudsman for this I want you to bring my money back what the hell