****ed off client

Hi,

I app**** for a contract at Vodacom The Glen, 2 April 2025,all details were completed and submitted. On Thursday 3 April 2025,I received a call The morning requesting a copy of the back of my ID,I then sent a photo that was before 12pm. Before 2pm I received another call from the consultant saying they need me to bring my ID into the store as they do not want to accept the photo. I then drove to The Glen,the consultant advised that she will give me feedback in 1 hour or before 5pm. I received a call just before 4pm stating that my contract has been approved and I can come and collect my phone and watch. I went Vodacom just before 5pm I was there,everything was ready to be collect and it was on the consultants desk,we then did the selfie verification and I completed another form to change my number from prepaid to contract. The consultant was busy on her laptop and then called 2 or 3 of her colleagues and they spoke and left. She then contacted the call centre and she advised that the system does not want to accept the deal and she told that my score has changed die to my accounts I have however she advised me that all checks were done and no accounts are in arrears. She was then unable to proceed and all I was told is sorry my score changed. SO I WOULD LIKE TO UNDERSTAND HOW DO I GET A CALL TO COME AND COLLECT MY PHONE AND WATCH AND ITS READY ON THE DESK AND THEN SUDDENLY ITS NO LONGER APPROVED. HOW DID MY SCORE CHANGE IN 30 MINUTES FROM THE TIME I WAS CALLED TO DRIVING TO THE GLEN. WHAT HAPPENED!!!! SO I WANT A CLEAR EXPLANATION AS TO HOW THIS HAPPENED AS THIS WAS A WASTE OF MY TIME AND PETROL DRIVING UP AND DOWN. ALL MY ACCOUNTS ARE A MO TH OLD AND RECENTLY OPEN SO MY FIRST INSTALMENTS WILL ONLY BE THE END OF APRIL SO I DID IT SUDDENLY CHANGE. FEEDBACK WILL BE APRECIATED. REGARDS ODETTE