SD
Sakhumzi D

1 reviews | Active since Jun 2020

02 Jun 2020, 14:33

****ed off at Vodacom Fibre

If I could rate a minus start I would. I've been sent to hell and back by the Fibre, Collections and Legal departments over a re-connection of my Fribre service. My Fibre line was suspended last week dure to non-payment and on Thursday I called Vodacom to ask how much do I need to pay for a re-connection and was told R2 055 and Friday morning at 08:35 paid this amount and send through proof of payment to *** Immediately after payment I called and was advised that I should give it 3 hours for payment to reflect and my line should resume. Since then it's been three hours after three hours every time I call. On Monday I was told I needed to pay another R509 for June since the debit order was already loaded. Payment was made of R665 to include the debit order charges of R100. Even after this payment yesterday morning my Fibre is still not connected and I've been told to wait 3hours after 3hours. This is really frustrating as I'm working from home and have not been able to work for 2days now even though payment have been made and account up to date. Can you please get your house in order between your departments and know what you are doing.

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Replies (4)
Vodacom
Vodacom's reply02 Jun 2020, 15:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SD
Sakhumzi D's update03 Jun 2020, 16:03
Reviewer Update
This is a really bull**** now Vodacom....even today they are still telling me about Legal having to resume order or what ever **** that means, while the subscriber collections tell me the suspension has been lifted early this morning. What kind of ******* is this? I've paid the money now what's holding you from resuming my line? I'm loosing business due to your incompetence.
Please don't write me an apologetic automated response just get my fibre working.
SD
Sakhumzi D's update09 Jun 2020, 15:15
Reviewer Update
It's been a week later and still issue not resolved with Vodacom Fibre and all these other departments I keep on being sent to.
Can a real person please attend to our complaints instead of your automated responses? It's been a week now without internet, that which I've paid for by the way.
SD
Sakhumzi D's update10 Jun 2020, 09:01
Reviewer Update
Still no reply Vodacom we are moving to the end of second week now and I have no internet.
Who do I need to speak to to get this resolved?