1 reviews | Active since Jun 2020
****ed off at Vodacom Fibre
If I could rate a minus start I would. I've been sent to hell and back by the Fibre, Collections and Legal departments over a re-connection of my Fribre service. My Fibre line was suspended last week dure to non-payment and on Thursday I called Vodacom to ask how much do I need to pay for a re-connection and was told R2 055 and Friday morning at 08:35 paid this amount and send through proof of payment to *** Immediately after payment I called and was advised that I should give it 3 hours for payment to reflect and my line should resume. Since then it's been three hours after three hours every time I call. On Monday I was told I needed to pay another R509 for June since the debit order was already loaded. Payment was made of R665 to include the debit order charges of R100. Even after this payment yesterday morning my Fibre is still not connected and I've been told to wait 3hours after 3hours. This is really frustrating as I'm working from home and have not been able to work for 2days now even though payment have been made and account up to date. Can you please get your house in order between your departments and know what you are doing.
Please don't write me an apologetic automated response just get my fibre working.
Please don't write me an apologetic automated response just get my fibre working.
Can a real person please attend to our complaints instead of your automated responses? It's been a week now without internet, that which I've paid for by the way.
Can a real person please attend to our complaints instead of your automated responses? It's been a week now without internet, that which I've paid for by the way.
Who do I need to speak to to get this resolved?
Who do I need to speak to to get this resolved?
