CT
Craig T

1 reviews | Active since Jan 2019

07 Dec 2021, 09:25

****ed off!!!

Good day

I would like to know, how can vodacom go from extremely good to EXTREMELY TERRIBLE. I have been trying to get fibre where I stay but no luck. Vodacom did accommodate me with LTE (keep in mind, I was still paying monthly) well the fibre was pending for installation. Plus minus 6 months down the line today 07/12/21. Vodacom decided to just cancel my application and the LTE with out notifications what so ever. Then afterwards they send me a email with Clauses stating how they can change whatever they want when ever they want. Let’s not get start on how many times Vodacom’s LTE was down during that 6month time period (solution, refund me a percentage of my money back for the times you were down). I called head office and they said there is nothing they can do. It’s deleted and apparently I sent the email giving the permission to delete (**** right off Vodacom!!!) Then to add insult, i tried to get LTE 20MB uncapped yesterday from vodacom at a price of R799p/m for 24months but vodacom said I don’t qualify (How the ****!!!). But you can sell me R1250 fibre contract which I never saw at all (still sitting with the router by the way).

There is just to much bull**** going on with all networks. Elon Musks Starlink needs to come to South Africa.

0
Replies (1)
Vodacom
Vodacom's reply07 Dec 2021, 09:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team