BF
Bruhmilda F

1 reviews | Active since Dec 2017

07 Jan 2020, 15:17

****ED OFF

Good Day

I have placed an online order on the 6 January 2020, and was told that i would be called within 24 Hours, 7 January 2020 i receive a call unfortunately at my desk i am unable to answer my phone never the less have signals i see this miss calls from Vodacom at 9 o clock i go out and make the call to *** spending 6 minutes explaining to the woman i am unable to take calls as i will miss them due to no signal. The response i get Mam they will call you back and im like did you just not hear me say i wont get those calls cause theres no signal. The lady responded they have 3 attempts

The kind lady i once thought was kind said i set the time for 12 to 13;00pm today i literally left my phone in reception for the signal and no call came through

At 13;41 i receive a sms saying we have attempted 3 times please contact ***4 and what do i do contact them a frustrating time your consultant doesn't know how to handle me and calm me down or understanding my anger all she says they will call AGAIN theres 3 attempts after the 3rd attempt they will cancel....i was like woman i just received an sms her responses is im sorry you will have to wait.

YOUR SERVICE SUCKS AND IS DISGUSTING I GET ITS JANUARY BUT RATHER STAY AT HOME IF YOU NOT IN THE MOOD TO WORK FOR GOODNESS SAKE.

ALL IM TRYING TO DO IS CONFIRM MY ORDER FOR DELIVERY BUUUUT NOOOOO IM AVAILABLE BETWEEN 12 TO 13;00 DURING THE DAY AND BETWEEN 16;00 TO 18;00 IN THE EVENING

SHOW ME MY ONLINE APPLICATION IS CANCELLED AFTER SPENDING MY WORK PHONING UP AND DOWN EXPLAINING TO *********** PEOPLE MY SITUATION

BRUHMILDA FORTUIN ***

0
Replies (1)
Vodacom
Vodacom's reply08 Jan 2020, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team