****ed off

noOn the 18th of June I logged a complaint against Vodacom Maponya Mall I received a call that I will get a Call from manager of the store and I did

Literally she called me to defend her staff member and nothing else

She never apologised, my query was never resolved, she said she will speak to her Regional manager and will come back to me and she never did Please relay this message to her , it was never about money or the lousy R80 that they made me pay for nothing , it was about principle , it was about service , it was about trying to retain a customer , it was about making a customer feel important , it was about going an extra mile I am a customer of Vodacom for 20 years and I have never used any other network and the manager from Maponya mall just indirectly said to me shove your loyalty we don’t care, we have too many customers.

I work in the customer service Industry and I know I will never promise a customer that I will call, get back to them or send an email and never do it .My customers are my priorities as they are paying my salary .What made me more irate now is how less important the manager of Vodacom makes and made me feel right now. I wonder how she got the position of a manger in the first place if she can’t go an extra mile to try and resolve or even try to retain a customer. I will never set my foot at Vodacom Maponya mall again, Just because of 1 Vodacom store and 1 manager after my contacts ends I will leave Vodacom after 20 years .If there is 1 thing I cannot tolerate is Bad customer service feedback , Vodacom don't care