****ED OFF

I have been with Vodacom for years and have paid my account diligently every month. Every time I upgrade one of my contracts I call the online 082911 and they explain what they have and that if I want insurance I must call the following number. On the 27th May I spoke to Portia and asked her which of my numbers can I upgrade and she told me, then she asked what phone am I looking for and she said she will call me back and tell me what specials they have - she called back after an hour and told me about the Samsung A50 I told her I want it and she said ok great. Then the following day she called back and told me that I still owe 3 months on my other device do I still want the new upgrade and I said yes. She told me they will deliver in 5-7 working days and that the people will send me a sms or call a day before they deliver, I asked her to please take two numbers that they must contact me on as they stole my phone the Sunday 26th May. On the 31st May my office called me and told me and told me they are there with my delivery, I was angry as I was at an event and was not notified they would be there, I arranged that they come back between 12h30 and 13h00 as I will leave event and come quick to collect as I need to return to event. When I was at the office they did not come so had to call around. The lady called back and said I must leave my proof of residence and copy of ID there which I did. I returned to the office after 20h00 to collect the phone but charged it through the night. Saturday morning I inserted the sim that came with the phone and went back to the same event which was on for 2 days. As I work with a lot of people I did not really play with my phone until I needed to call home - only but to find that it kept on saying the number is not on the network. I got home once again at 20h30 on Saturday night so was to tired to call and follow up on this as I did not need to call anyone. On Sunday morning at 9h00 my family and I went for a breakfast and UNFORTUNATELY was in an armed *******. Our phones, wallets, car keys, bags, jewelry and EVERYTHING was taken from us and (including my BRAND NEW phone which I ONLY HAD FOR 1 DAY). I was going to go into vodacom to ask them about the sim as well as take out my insurance on it due to my previous one being ******. I am traumatized because of this whole armed ******* and ALL VODACOM on line says sorry we cant help you cause you did not take out insurance. 1ST OF ALL IT WAS NOT DISCUSSED WITH ME LIKE THEY ALWAYS DO ABOUT THE INSURANCE AND THE NUMBER 2ND OF ALL I ONLY HAD MY PHONE FOR 1 DAY So how IN HELLS Name must I pay for something that was not my fault!!!!!!!!!!!!! AND ONLY HAD PO-CESSION OF THE PHONE FOR 1 DAY!!!!! HOW AM I SUPPOSED TO CALL TO GET INSURANCE IF MY BLADDY SIM CARD WAS NOT WORKING EITHER!!! I WILL NOT PAY FOR SOMETHING THAT IS OF BAD SERVICE FROM VODACOM SIDE AS WELL AS AN ARMED ******* WHICH I WAS IN WITHIN A DAY OF ME GETTING MY PHONE!! VODACOM HAS GONE BEYOND BACKWARDS WITH THEIR SERVICE!!!!! SO TAKE YOUR CONTRACT OF PUT IT WHERE IT FITS RIGHT NOW!!! NOTE I HAVE NOT PHONE AND SIM IS NOT WORKING SO I CAN NOT RECEIVE CALLS!!!