1 reviews | Active since May 2016
<p><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.012px;">Its bee over a two weeks now and Vodacom hasnt contacted me.<br /><br />This is utter nonsense, who the hell do you people think you are, Im ****en ****ed off and irritated.<br /><br />>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><br />On the 30th of April I called the retentions department asking them to migrate my number from contract to pre-paid, the lady I spoke to informed me that it would take a few hours for my request to be processed, to my surprise on Sunday midday my number was not working, I was unable to make or receive calls, I then called Vodacom on Tuesday to find out wh</span><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.012px;">at the delay was, I spoke to gentleman to advised me that due to technical issues my query wasn’t resolved and that he would escalate to the technical department, fast forward to Thursday (05/05/2016) guess what my number still isn’t working, I then called Vodacom AGAIN this time to the customer service department, the young lady I spoke to told me that my request to migrate was cancelled and that she’s put me through to the cancellations department, where I have been holding for the past 45 minutes<br /><br />This is complete disrespect and tardiness on Vodacom part, the customer service that I have experienced has been poor to say the least, I am disgusted at how *********** some of your employees are, with no regard for their customers.<br /><br />I have been unable to neither receive calls nor make them and this has affected my work as people are unable to get through to me.</span></p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
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