RK
RELEBOHILE K
1 reviews | Active since Feb 2020
16 Jun 2020, 02:25
****ed customer
I'm soooo disappointed in this network.... I swear I would never ever take up their contract in my life or advice anyone to. In February my 14 year old sister subscribed to buy data worth R208 every month... without my knowledge and I wasn't even aware of it. Not even notified by vodacom... I was called by Vodacom that I owe them R700. ****ed as I was I was forced to settle that amount just so that they clear the subscriptions and not suspend the phone
4 months down the line, they are calling me again saying I owe R1000.... Apparently they never canceled those stupid subscriptions. So I have to pay again?? Their service will just wow you, this network does not even deserve 1 star rating
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Replies (1)Vodacom's replyOfficial
16 Jun 2020, 09:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jun 2020, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
