****ed customer

I'm very disappointed with Vodacom. I took a contract phone (S25 ultra) on the 20th February, unfortunately was ****** on the 27th and the phone was taken. The phone had theft insurance from vodacom luckily. I went to the store (Vodacom Centurion mall) to report the incident. I was told they can't trace the phone for them to blacklist it and that they need to fill in forms to do it manually. It was already late and I was told I will be contacted the following day. A day passed without them contacting me. The second day I went to the store to enquire and was told there is nothing they can do since they can't trace the phone on their system. I don't know how they can't trace the phone on their system but why should I suffer for their system failure. The very same day I bought the phone I put the contract sim card in the phone. Why should I continue paying for a phone that they are refusing to reimburse