*****ed by Vodacom

one of your consultants working for "Rewards co" assisted me during my upgrade where an unlimited calls contract that i had was on a month to month due to the fact that it expired, i categorically stated i want an upgrade whic is an "unlimited" contract, your consultant purposefully did an "open line" contract... after months of been on this contract i came to a realization that its not "Unlimited but rather open line", this is obviously costing me money.

i lodged a call , you investigated by listened to call made on the day of the upgrade, you contacted me informing me that indeed your consultant "*****ed" me (with the aim of getting some commission for the upgrade) thus it was clear on the call that i wanted an unlimited contract and not open line contract, you the committed to the following: 1. Discpline the consultant 2. Moving me to the correct plan (Unlimited calls) 3. Refunding me all monies i had paid due this blunder.

To date, 4 months later, the aforementioned corrective active actions have not been taken, i am being sent from pillar to post, one department to the other. Is this how you treat your clients, may you sort this issue out within 7 days and pay me everything i have paid extra because of this nonsense.