1 reviews | Active since Feb 2021
*****ed by VODACOM!!
I have been a Vodacom customer for more than 20 years and while I have had a few over the top data charges from time to time which they have resolved without dispute, I now find myself dumbfounded!! 2 years ago when I downgraded my contract (due to not needing a device) I was informed that they would just discount my plan. Instead of paying R2500 every month, I would now be paying just over R1000. This is just a sim deal with data and airtime. I thought nothing of it... until December this year!! With 7 months left on my contract and due to immigrating, I asked to cancel my contract. I was told I would need to pay R11k!!! This made no sense to me as I had 7 months left at R1000 per month. It dawned on me that they took away the "discount" and charged me the full price. (If my contract had been downgraded properly without the "discount" then this would not be an issue) This to me was still a ludicrous charge considering 20 years of loyalty and the fact that there is no device involved. Loyalty means nothing to these corporations. Please read the fine print and understand what you are committing to... There are many options available to consumers other than Vodacom...
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that a premature cancellation fee will apply, should the customer request a premature cancellation. Please refer to the contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that a premature cancellation fee will apply, should the customer request a premature cancellation. Please refer to the contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
While I appreciate your automated response I must say it only goes to show that you haven't taken the time to review my account. In December 2020 when I contacted customer service to cancel my sim only contract I anticipated that there would be a cancellation fee, regardless of the 20 years of loyalty. What I did not anticipate however, was that the penalty fee would exceed the amount payable if I had just left my account to run its course.
In December I had 7 months remaining of my 24 month contract. At just over R1000 a month my contract should not exceed R7050. Why was I quoted a cancellation fee of R11500?
Hopefully your next response will be after reviewing my account...
While I appreciate your automated response I must say it only goes to show that you haven't taken the time to review my account. In December 2020 when I contacted customer service to cancel my sim only contract I anticipated that there would be a cancellation fee, regardless of the 20 years of loyalty. What I did not anticipate however, was that the penalty fee would exceed the amount payable if I had just left my account to run its course.
In December I had 7 months remaining of my 24 month contract. At just over R1000 a month my contract should not exceed R7050. Why was I quoted a cancellation fee of R11500?
Hopefully your next response will be after reviewing my account...