SK
Shamsher K
1 reviews | Active since Dec 2020
17 Feb 2026, 17:58
EC-28VO-2TWHYY
And still no call .It's alright keep your upgrade .I no longer want it because the handset is now old already I might as well get a 3110 .I also no longer need the contract I'll take my business elsewhere .I'm paying for a line where the upgrade was available Sep 2025 and it's Feb 2026 and eventually when you get back to me then it's so late when will my next upgrade be available but please by all means don't forget to debit my account monthly on time like a Swiss watch .
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Replies (1)SK
Shamsher K's updateReviewer Update
20 Feb 2026, 16:36 | EXTERNAL EMAILCan thato makoti call me on *** *** **** he was supposed to call me yesterday and no feedback Make it make sense that debt review was active for a while yet I upgraded the 081 number last year Double standards im so sick and tired of this back and fourth with vodacom this is really pathetic service as I have stated before this ****py service for a long standing client with NOT 1 missed payment since I started the contract, for vodacon to keep making empty promises and not calling back when they say they would is utterly disgusting and frustrating Kind regards Shamema On Thu, 19 Feb 2026, 09:41 Khan, Shamsher, <> wrote: So because of debt review the upgraded handset will be declined but you have the nerve to continue run the debit order as if it’s a contract . This should have been cancelled in September because it’s declined . SO NOW YOU CAN CANCEL IT AND MOVE IT TO PAY AS YOU GO BECAUSE IT HAS NO BENEFIT BUT YOU BENEFIT WITH THE MONTHLY DEBIT ORDER. Out of curiosity how many years has this contract been running and how many debit orders have returned ?When have you not received your money ? Cancel this it has no value .Move it to pay as you go .Airtime can be bought at the garage or online if necessary . From: srm <>
Sent: Thursday, 19 February 2026 03:25
To: CEO <>; Khan, Shamsher <>
Subject: RE: EC-28VO-2TWHYY FW: - Upgrade Complaint . | EXTERNAL EMAIL
Good morning Shamema,
I trust this mail finds you well.
Thank you for your patience while we investigated your upgrade request.
Please note that your upgrade was declined because the credit team has identified a debt review flag on your TransUnion profile. This flag automatically prevents any upgrade from being processed.
If you are not under debt review, kindly contact your debt counsellor or the relevant credit bureau to request that the flag be removed from TransUnion. Once the flag has been cleared on their system, we will be able to proceed with your upgrade application.
Please let us know once this has been updated, and we will gladly assist further.
Kind regards,
Y****h Suban
Executive Client Liaison Officer
Client Liaison Office
***
Sent: Thursday, 19 February 2026 03:25
To: CEO <>; Khan, Shamsher <>
Subject: RE: EC-28VO-2TWHYY FW: - Upgrade Complaint . | EXTERNAL EMAIL
Good morning Shamema,
I trust this mail finds you well.
Thank you for your patience while we investigated your upgrade request.
Please note that your upgrade was declined because the credit team has identified a debt review flag on your TransUnion profile. This flag automatically prevents any upgrade from being processed.
If you are not under debt review, kindly contact your debt counsellor or the relevant credit bureau to request that the flag be removed from TransUnion. Once the flag has been cleared on their system, we will be able to proceed with your upgrade application.
Please let us know once this has been updated, and we will gladly assist further.
Kind regards,
Y****h Suban
Executive Client Liaison Officer
Client Liaison Office
***
SK
Shamsher K's update20 Feb 2026, 16:36
Reviewer Update
| EXTERNAL EMAILCan thato makoti call me on *** *** **** he was supposed to call me yesterday and no feedback Make it make sense that debt review was active for a while yet I upgraded the 081 number last year Double standards im so sick and tired of this back and fourth with vodacom this is really pathetic service as I have stated before this ****py service for a long standing client with NOT 1 missed payment since I started the contract, for vodacon to keep making empty promises and not calling back when they say they would is utterly disgusting and frustrating Kind regards Shamema On Thu, 19 Feb 2026, 09:41 Khan, Shamsher, <> wrote: So because of debt review the upgraded handset will be declined but you have the nerve to continue run the debit order as if it’s a contract . This should have been cancelled in September because it’s declined . SO NOW YOU CAN CANCEL IT AND MOVE IT TO PAY AS YOU GO BECAUSE IT HAS NO BENEFIT BUT YOU BENEFIT WITH THE MONTHLY DEBIT ORDER. Out of curiosity how many years has this contract been running and how many debit orders have returned ?When have you not received your money ? Cancel this it has no value .Move it to pay as you go .Airtime can be bought at the garage or online if necessary . From: srm <>
Sent: Thursday, 19 February 2026 03:25
To: CEO <>; Khan, Shamsher <>
Subject: RE: EC-28VO-2TWHYY FW: - Upgrade Complaint . | EXTERNAL EMAIL
Good morning Shamema,
I trust this mail finds you well.
Thank you for your patience while we investigated your upgrade request.
Please note that your upgrade was declined because the credit team has identified a debt review flag on your TransUnion profile. This flag automatically prevents any upgrade from being processed.
If you are not under debt review, kindly contact your debt counsellor or the relevant credit bureau to request that the flag be removed from TransUnion. Once the flag has been cleared on their system, we will be able to proceed with your upgrade application.
Please let us know once this has been updated, and we will gladly assist further.
Kind regards,
Y****h Suban
Executive Client Liaison Officer
Client Liaison Office
***
Sent: Thursday, 19 February 2026 03:25
To: CEO <>; Khan, Shamsher <>
Subject: RE: EC-28VO-2TWHYY FW: - Upgrade Complaint . | EXTERNAL EMAIL
Good morning Shamema,
I trust this mail finds you well.
Thank you for your patience while we investigated your upgrade request.
Please note that your upgrade was declined because the credit team has identified a debt review flag on your TransUnion profile. This flag automatically prevents any upgrade from being processed.
If you are not under debt review, kindly contact your debt counsellor or the relevant credit bureau to request that the flag be removed from TransUnion. Once the flag has been cleared on their system, we will be able to proceed with your upgrade application.
Please let us know once this has been updated, and we will gladly assist further.
Kind regards,
Y****h Suban
Executive Client Liaison Officer
Client Liaison Office
***