EC-21KB-281CGB ***** disputes And Account Number I***-4

To say I am mad is an understatement because I have been trying to get this sorted since sliced bread. I was under the impression that this account has been flagged *****ulent and closed. To my surprise, this account still has a balance that needs to be cleared and apparently I had to be the one that contacts you guys. How when all of this is your fault? Even after I received a confirmation email which was a lie by the way because this account still exists and it still affects me. I spoke to a lady last week her name is Simphiwe Koka from the collections department who advised me that she will escalate this account for the balance to be cleared and someone should contact me within 5-7 working days and Today when I followed up, I spoke to a very rude lady by the name of Buhle Maqela who told me that it is not her responsibility to escalate this matter, I need to send an email to the ***** Department.

What do I need to do for this to be cleared on Trans Union and for the remaining balance to be cleared so that it doesn’t appear on my name anymore? Because of your lame processes of vatting or validating information online, an innocent person is now affected. Please sort this out because this is not fair on me!!!