SK
Sharne K
1 reviews | Active since Jul 2025
16 Jul 2025, 11:40
EC-21HI-2J7VRR ( I***-8)
Vodacom refunds department is a big DISAPPOINTMENT to say the least. Very poor and bad service, the turnaround time for response is ridiculous and you can't even contact them on landline as they apparently do not have a number, only via e-mail. On the 3rd of July 2025 the refunds department, specifically Nomsa requested I send the required supporting documentation for the refunds request, which I did the same time. She (Nomsa) responded soon after on the same day and confirmed the documents were received and that "Good Day, Thank you for the email communication. Please be advised refund has been prepared and will be processed within 7 to 14 working days into your bank account. Regards Nomsa" On Monday (14.07.2025) when I sent an e-mail to follow up as we are in the week of the 14th working day, I get a reply from Palesa "Good day. Thank you for your email. Kindly be advised that the refund is being prepared. Kind Regards Palesa.
So please tell me how after 2 weeks can they still tell me that the refund is being prepared even after 2 weeks ago they advised it will be paid out between 7 to 14 working days. Tomorrow (17.07.2025) is the 14th working day. The refund is bread needed for a medical procedure, which is currently on hold as they are taking forever now to payout the money owed to me. This is very disappointing and saddens me that this is the kind of service you receive.
Helpful (0)
Replies (20)0
Replies (20)
Vodacom's replyOfficial
16 Jul 2025, 12:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2025, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SK
Sharne K's updateReviewer Update
16 Jul 2025, 12:59I contacted the Vodacom billing department now and they again contacted the accounts department. I am disgusted in the poor non existing service I am getting. An amount of R8000+ must be refunded to me, now they are telling me that R2000+ was already deducted due to billing which I was not even aware of, or not even an invoice received to make the payment myself. I am insisting that I want my R8000+ back as it is needed for a medical procedure.
SK
Sharne K's update16 Jul 2025, 12:59
Reviewer Update
I contacted the Vodacom billing department now and they again contacted the accounts department. I am disgusted in the poor non existing service I am getting. An amount of R8000+ must be refunded to me, now they are telling me that R2000+ was already deducted due to billing which I was not even aware of, or not even an invoice received to make the payment myself. I am insisting that I want my R8000+ back as it is needed for a medical procedure.
SK
Sharne K's updateReviewer Update
16 Jul 2025, 13:00This is unacceptable!!!!! This is disappointing!!!!!
They are quick for contracts and making money from us and billing as they like, but they can't even give good service delivery!!!!!
They are quick for contracts and making money from us and billing as they like, but they can't even give good service delivery!!!!!
SK
Sharne K's update16 Jul 2025, 13:00
Reviewer Update
This is unacceptable!!!!! This is disappointing!!!!!
They are quick for contracts and making money from us and billing as they like, but they can't even give good service delivery!!!!!
They are quick for contracts and making money from us and billing as they like, but they can't even give good service delivery!!!!!
SK
Sharne K's updateReviewer Update
16 Jul 2025, 13:01NOMSA AND PALESA FROM THE REFUND DEPARTMENT I WANT MY REFUND AND I AM WAITING FOR MY MONEY.
SK
Sharne K's update16 Jul 2025, 13:01
Reviewer Update
NOMSA AND PALESA FROM THE REFUND DEPARTMENT I WANT MY REFUND AND I AM WAITING FOR MY MONEY.
SK
Sharne K's updateReviewer Update
17 Jul 2025, 08:57Still no response or contact from Vodacom or the refunds department. Today is the 14th working day and can you believe no refund in my account as promised.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
SK
Sharne K's update17 Jul 2025, 08:57
Reviewer Update
Still no response or contact from Vodacom or the refunds department. Today is the 14th working day and can you believe no refund in my account as promised.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
SK
Sharne K's updateReviewer Update
18 Jul 2025, 08:23 TODAY IS THE 15TH WORKING DAY AND NO REFUND IN MY ACCOUNT. And no contact or response from Vodacom or the refunds department. How inconsiderate can a company like Vodacom be not even responding or taking accountability for their wrong doings. It is time to get more people involved now; I’ve tolerated more than enough now and see that they are just ignoring me. It is time to get the Ombudsman and other people involved now as Vodacom does not give me other option.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
SK
Sharne K's update18 Jul 2025, 08:23
Reviewer Update
TODAY IS THE 15TH WORKING DAY AND NO REFUND IN MY ACCOUNT. And no contact or response from Vodacom or the refunds department. How inconsiderate can a company like Vodacom be not even responding or taking accountability for their wrong doings. It is time to get more people involved now; I’ve tolerated more than enough now and see that they are just ignoring me. It is time to get the Ombudsman and other people involved now as Vodacom does not give me other option.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
SK
Sharne K's updateReviewer Update
18 Jul 2025, 08:23 TODAY IS THE 15TH WORKING DAY AND NO REFUND IN MY ACCOUNT. And no contact or response from Vodacom or the refunds department. How inconsiderate can a company like Vodacom be not even responding or taking accountability for their wrong doings. It is time to get more people involved now; I’ve tolerated more than enough now and see that they are just ignoring me. It is time to get the Ombudsman and other people involved now as Vodacom does not give me other option.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
SK
Sharne K's update18 Jul 2025, 08:23
Reviewer Update
TODAY IS THE 15TH WORKING DAY AND NO REFUND IN MY ACCOUNT. And no contact or response from Vodacom or the refunds department. How inconsiderate can a company like Vodacom be not even responding or taking accountability for their wrong doings. It is time to get more people involved now; I’ve tolerated more than enough now and see that they are just ignoring me. It is time to get the Ombudsman and other people involved now as Vodacom does not give me other option.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
Who is this Nomsa and Palesa?????? I want to take this matter further!!!!!! I am not leaving this as is, this is my money and my life they are playing with now and it is ridiculous.
SK
Sharne K's updateReviewer Update
18 Jul 2025, 08:25 NOMSA AND PALESA WORKING IN THE REFUND DEPARTMENT, I WANT MY R8000+ REFUND BACK! I WANT MY TOTAL REFUND OF R8000+ BACK, PAID INTO MY ACCOUNT.
Vodacom refunds department is a big DISAPPOINTMENT to say the least. Very poor and bad service.
Vodacom refunds department is a big DISAPPOINTMENT to say the least. Very poor and bad service.
SK
Sharne K's update18 Jul 2025, 08:25
Reviewer Update
NOMSA AND PALESA WORKING IN THE REFUND DEPARTMENT, I WANT MY R8000+ REFUND BACK! I WANT MY TOTAL REFUND OF R8000+ BACK, PAID INTO MY ACCOUNT.
Vodacom refunds department is a big DISAPPOINTMENT to say the least. Very poor and bad service.
Vodacom refunds department is a big DISAPPOINTMENT to say the least. Very poor and bad service.
SK
Sharne K's updateReviewer Update
18 Jul 2025, 08:28 Vodacom refunds department is a big DISAPPOINTMENT to say the least. Very poor and bad service.
They are highly inconsiderate and takes no responsibility or accountability for anything.
They are highly inconsiderate and takes no responsibility or accountability for anything.
SK
Sharne K's update18 Jul 2025, 08:28
Reviewer Update
Vodacom refunds department is a big DISAPPOINTMENT to say the least. Very poor and bad service.
They are highly inconsiderate and takes no responsibility or accountability for anything.
They are highly inconsiderate and takes no responsibility or accountability for anything.
SK
Sharne K's updateReviewer Update
18 Jul 2025, 08:33I have black on white confirming (e-mail on 3 July 2025 from Nomsa) my refund is being processed and will be paid into my account between 7 to 14 working days!!!
I have it on e-mail, today is the 15th working day and nothing was paid into my account. So, I have more than enough reason and grounds for taking this matter further with the right people and exposing the Vodacom Refund Department for what it is.
I have it on e-mail, today is the 15th working day and nothing was paid into my account. So, I have more than enough reason and grounds for taking this matter further with the right people and exposing the Vodacom Refund Department for what it is.
SK
Sharne K's update18 Jul 2025, 08:33
Reviewer Update
I have black on white confirming (e-mail on 3 July 2025 from Nomsa) my refund is being processed and will be paid into my account between 7 to 14 working days!!!
I have it on e-mail, today is the 15th working day and nothing was paid into my account. So, I have more than enough reason and grounds for taking this matter further with the right people and exposing the Vodacom Refund Department for what it is.
I have it on e-mail, today is the 15th working day and nothing was paid into my account. So, I have more than enough reason and grounds for taking this matter further with the right people and exposing the Vodacom Refund Department for what it is.
SK
Sharne K's updateReviewer Update
18 Jul 2025, 10:51I am waiting for an answer when the refund will reflect in my account. I had to postpone, put on hold an urgent medical procedure due to the fact that no refund has been received and Vodacom chooses to blatantly ignore my e-mails and outreach for answers.
SO, I WANT A DATE WHEN THE REFUND WILL REFLECT IN MY ACCOUNT!!!!
So that I can proceed and have the procedure.
SO, I WANT A DATE WHEN THE REFUND WILL REFLECT IN MY ACCOUNT!!!!
So that I can proceed and have the procedure.
SK
Sharne K's update18 Jul 2025, 10:51
Reviewer Update
I am waiting for an answer when the refund will reflect in my account. I had to postpone, put on hold an urgent medical procedure due to the fact that no refund has been received and Vodacom chooses to blatantly ignore my e-mails and outreach for answers.
SO, I WANT A DATE WHEN THE REFUND WILL REFLECT IN MY ACCOUNT!!!!
So that I can proceed and have the procedure.
SO, I WANT A DATE WHEN THE REFUND WILL REFLECT IN MY ACCOUNT!!!!
So that I can proceed and have the procedure.
SK
Sharne K's updateReviewer Update
18 Jul 2025, 10:51 I am waiting for an answer when the refund will reflect in my account. I had to postpone, put on hold an urgent medical procedure due to the fact that no refund has been received and Vodacom chooses to blatantly ignore my e-mails and outreach for answers.
SO, I WANT A DATE WHEN THE REFUND WILL REFLECT IN MY ACCOUNT!!!!
So that I can proceed and have the procedure.
SO, I WANT A DATE WHEN THE REFUND WILL REFLECT IN MY ACCOUNT!!!!
So that I can proceed and have the procedure.
SK
Sharne K's update18 Jul 2025, 10:51
Reviewer Update
I am waiting for an answer when the refund will reflect in my account. I had to postpone, put on hold an urgent medical procedure due to the fact that no refund has been received and Vodacom chooses to blatantly ignore my e-mails and outreach for answers.
SO, I WANT A DATE WHEN THE REFUND WILL REFLECT IN MY ACCOUNT!!!!
So that I can proceed and have the procedure.
SO, I WANT A DATE WHEN THE REFUND WILL REFLECT IN MY ACCOUNT!!!!
So that I can proceed and have the procedure.
SK
Sharne K's updateReviewer Update
23 Jul 2025, 11:36Unacceptable....
Exactly 7 days later and I still did not get my refund back. No one from the refunds department has been helpful and there is no contact number to reach them on. They don't respond and when they do it is very vague. I need an answer when my refund will be paid and the proof of payment.
Exactly 7 days later and I still did not get my refund back. No one from the refunds department has been helpful and there is no contact number to reach them on. They don't respond and when they do it is very vague. I need an answer when my refund will be paid and the proof of payment.
SK
Sharne K's update23 Jul 2025, 11:36
Reviewer Update
Unacceptable....
Exactly 7 days later and I still did not get my refund back. No one from the refunds department has been helpful and there is no contact number to reach them on. They don't respond and when they do it is very vague. I need an answer when my refund will be paid and the proof of payment.
Exactly 7 days later and I still did not get my refund back. No one from the refunds department has been helpful and there is no contact number to reach them on. They don't respond and when they do it is very vague. I need an answer when my refund will be paid and the proof of payment.
SK
Sharne K's updateReviewer Update
28 Jul 2025, 10:07After several attempts of contacting the refunds department of Vodacom and the confirmation provided of an urgent refund processed, no funds has been received to date. Can someone please give me a date when the refund will be deposited and received on my end, please. This is not a joke anymore, this is serious and becoming an urgent matter which I feel needs to be escalated to higher parties because I am really dissatisfied with the manner this query is being dealt with and that it is not a matter of urgency to Vodacom at all. I had to cancel a medical procedure because the funds were not deposited and cannot reschedule as I have been promised and **** to for a month now already that the refund will be paid. This is really unacceptable!!!!!!
I want a date from Vodacom for my money to be received.
I want a date from Vodacom for my money to be received.
SK
Sharne K's update28 Jul 2025, 10:07
Reviewer Update
After several attempts of contacting the refunds department of Vodacom and the confirmation provided of an urgent refund processed, no funds has been received to date. Can someone please give me a date when the refund will be deposited and received on my end, please. This is not a joke anymore, this is serious and becoming an urgent matter which I feel needs to be escalated to higher parties because I am really dissatisfied with the manner this query is being dealt with and that it is not a matter of urgency to Vodacom at all. I had to cancel a medical procedure because the funds were not deposited and cannot reschedule as I have been promised and **** to for a month now already that the refund will be paid. This is really unacceptable!!!!!!
I want a date from Vodacom for my money to be received.
I want a date from Vodacom for my money to be received.
SK
Sharne K's updateReviewer Update
28 Jul 2025, 14:34Can someone give me Nomsa Mageba's direct Manager. I am beyond mad and frustrated with the service I am getting from Vodacom.
From: Refunds POPs
Sent: Thursday, 24 July 2025 09:38
To: Sharne Kamalie
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
Good day
Thank you for the documents received,
We have processed urgent refund.
regards
Nomsa
Subscriber collections
From: Sharne Kamalie
Sent: Fri Jul 25 2025 10:10:47 GMT+0200 (South Africa Standard Time)
To: Refunds POPs
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
This email was sent from outside our network. Please verify if the sender is trusted and be cautious of suspicious links or attachments. If you are unsure, kindly use the Report button to submit the email.
Good day
Please urgently advise into which bank account the urgent refund was paid?
No refund has been received in the 3rd party bank account.
Kind regards,
From: Refunds POPs
Sent: Monday, 28 July 2025 12:21
To: Sharne Kamalie
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
Good day
Please be advised we still inquiring with the finance department for refund.
regards
Nomsa Mageba
Subscriber collections
From: Refunds POPs
Sent: Thursday, 24 July 2025 09:38
To: Sharne Kamalie
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
Good day
Thank you for the documents received,
We have processed urgent refund.
regards
Nomsa
Subscriber collections
From: Sharne Kamalie
Sent: Fri Jul 25 2025 10:10:47 GMT+0200 (South Africa Standard Time)
To: Refunds POPs
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
This email was sent from outside our network. Please verify if the sender is trusted and be cautious of suspicious links or attachments. If you are unsure, kindly use the Report button to submit the email.
Good day
Please urgently advise into which bank account the urgent refund was paid?
No refund has been received in the 3rd party bank account.
Kind regards,
From: Refunds POPs
Sent: Monday, 28 July 2025 12:21
To: Sharne Kamalie
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
Good day
Please be advised we still inquiring with the finance department for refund.
regards
Nomsa Mageba
Subscriber collections
SK
Sharne K's update28 Jul 2025, 14:34
Reviewer Update
Can someone give me Nomsa Mageba's direct Manager. I am beyond mad and frustrated with the service I am getting from Vodacom.
From: Refunds POPs
Sent: Thursday, 24 July 2025 09:38
To: Sharne Kamalie
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
Good day
Thank you for the documents received,
We have processed urgent refund.
regards
Nomsa
Subscriber collections
From: Sharne Kamalie
Sent: Fri Jul 25 2025 10:10:47 GMT+0200 (South Africa Standard Time)
To: Refunds POPs
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
This email was sent from outside our network. Please verify if the sender is trusted and be cautious of suspicious links or attachments. If you are unsure, kindly use the Report button to submit the email.
Good day
Please urgently advise into which bank account the urgent refund was paid?
No refund has been received in the 3rd party bank account.
Kind regards,
From: Refunds POPs
Sent: Monday, 28 July 2025 12:21
To: Sharne Kamalie
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
Good day
Please be advised we still inquiring with the finance department for refund.
regards
Nomsa Mageba
Subscriber collections
From: Refunds POPs
Sent: Thursday, 24 July 2025 09:38
To: Sharne Kamalie
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
Good day
Thank you for the documents received,
We have processed urgent refund.
regards
Nomsa
Subscriber collections
From: Sharne Kamalie
Sent: Fri Jul 25 2025 10:10:47 GMT+0200 (South Africa Standard Time)
To: Refunds POPs
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
This email was sent from outside our network. Please verify if the sender is trusted and be cautious of suspicious links or attachments. If you are unsure, kindly use the Report button to submit the email.
Good day
Please urgently advise into which bank account the urgent refund was paid?
No refund has been received in the 3rd party bank account.
Kind regards,
From: Refunds POPs
Sent: Monday, 28 July 2025 12:21
To: Sharne Kamalie
Subject: RE: EC-21HI-2J7VRR FW: RE: RE: RE: RE: RE: RE: I***-8
Good day
Please be advised we still inquiring with the finance department for refund.
regards
Nomsa Mageba
Subscriber collections
SK
Sharne K's updateReviewer Update
28 Jul 2025, 14:39For the last 30 days I am sending e-mails back and forth to the refunds Department for my refund. I was supposed to received R8000 back, they deducted R2158.24 on the 1st of July 2025 and sent me a statement on the 18th of July that my refund is R6237.51. No communication or of the deduction, nothing and I can bet they going to deduct more money every time until the credit is on R0.00 balance. How can it be possible that every day, every week this Nomsa has a different response to my queries for the last 30 days, can you even imagine the frustration I am experiencing.
SK
Sharne K's update28 Jul 2025, 14:39
Reviewer Update
For the last 30 days I am sending e-mails back and forth to the refunds Department for my refund. I was supposed to received R8000 back, they deducted R2158.24 on the 1st of July 2025 and sent me a statement on the 18th of July that my refund is R6237.51. No communication or of the deduction, nothing and I can bet they going to deduct more money every time until the credit is on R0.00 balance. How can it be possible that every day, every week this Nomsa has a different response to my queries for the last 30 days, can you even imagine the frustration I am experiencing.
SK
Sharne K's updateReviewer Update
28 Jul 2025, 14:42I phoned the finance department now; they had so many questions and was no help either. Telling me I have to submit a new e-mail to the refunds department. How is this even possible.
SK
Sharne K's update28 Jul 2025, 14:42
Reviewer Update
I phoned the finance department now; they had so many questions and was no help either. Telling me I have to submit a new e-mail to the refunds department. How is this even possible.
SK
Sharne K's updateReviewer Update
28 Jul 2025, 14:44From the 26 June 2025 up until 28 July 2025...I have been back and forth, a month later and still nothing.
UNBELIEVABLE!!!!!!
UNBELIEVABLE!!!!!!
SK
Sharne K's update28 Jul 2025, 14:44
Reviewer Update
From the 26 June 2025 up until 28 July 2025...I have been back and forth, a month later and still nothing.
UNBELIEVABLE!!!!!!
UNBELIEVABLE!!!!!!
SK
Sharne K's updateReviewer Update
29 Jul 2025, 21:22 Vodacom treats a person as a piece of ****. They have no humanity. They do not take accountability or responsibility for anything. I am just fed-up with this kind of behaviour and ridiculous service. The world must see you for who you really are.
SK
Sharne K's update29 Jul 2025, 21:22
Reviewer Update
Vodacom treats a person as a piece of ****. They have no humanity. They do not take accountability or responsibility for anything. I am just fed-up with this kind of behaviour and ridiculous service. The world must see you for who you really are.
SK
Sharne K's updateReviewer Update
30 Jul 2025, 20:20 For more than 30 days I am struggling to get this money refunded….for MORE THAN 30 DAYS!!!! What seems to be important to me is clearly not for you or your Finance department, however this is something critical and lifechanging to me and my family. A medical procedure was cancelled due to no refund; no appointment can be rescheduled because you know what…every reply to me has a different story and different excuse for last 30 days. And you know what’s going to happen soon…on the 1st of August 2025 another R2000+ from my credit will again be deducted from your accounts/billing department for some kind of invoice and so the refund payout gets less and less till there is R0.00 money left to be refunded. This is now the manner that you operate! How you or the people you are working with sleep at night I can only imagine, while I am lying awake night after night waiting for the refund so I can proceed with the procedure. Worst part is they expect to be paid and want their money but when money is due to the customer, they first want to misuse and drag the situation so long that at the end there are no money left to be paid back to the customer….this is clearly what is happening here in my case. From R8200+ to R6200+….to I don’t even know what to expect next the way they are prolonging the payout. Insensitive, Inhuman, is the least I CAN SAY ABOUT YOU AND YOUR WHOLE JOKE FOR A DEPARTMENT AND FINANCE. VODACOM, THE REFUND DEPARTMENT, THE FINANCE DEPARTMENT, THEY ALL A DISGRACE FOR A BUSINESS, SHAMELESS AND HAS NO INTEGRITY AT ALL! NO BACKBONE!!!!
SK
Sharne K's update30 Jul 2025, 20:20
Reviewer Update
For more than 30 days I am struggling to get this money refunded….for MORE THAN 30 DAYS!!!! What seems to be important to me is clearly not for you or your Finance department, however this is something critical and lifechanging to me and my family. A medical procedure was cancelled due to no refund; no appointment can be rescheduled because you know what…every reply to me has a different story and different excuse for last 30 days. And you know what’s going to happen soon…on the 1st of August 2025 another R2000+ from my credit will again be deducted from your accounts/billing department for some kind of invoice and so the refund payout gets less and less till there is R0.00 money left to be refunded. This is now the manner that you operate! How you or the people you are working with sleep at night I can only imagine, while I am lying awake night after night waiting for the refund so I can proceed with the procedure. Worst part is they expect to be paid and want their money but when money is due to the customer, they first want to misuse and drag the situation so long that at the end there are no money left to be paid back to the customer….this is clearly what is happening here in my case. From R8200+ to R6200+….to I don’t even know what to expect next the way they are prolonging the payout. Insensitive, Inhuman, is the least I CAN SAY ABOUT YOU AND YOUR WHOLE JOKE FOR A DEPARTMENT AND FINANCE. VODACOM, THE REFUND DEPARTMENT, THE FINANCE DEPARTMENT, THEY ALL A DISGRACE FOR A BUSINESS, SHAMELESS AND HAS NO INTEGRITY AT ALL! NO BACKBONE!!!!