LR
Lucrezia R

1 reviews | Active since Nov 2010

04 Oct 2018, 12:01

EC-1KM1-2DCEQP

I urgently require the ***** department or social media fellow who has been assisting me to contact me in regard to the ongoing saga of my ***** dispute. All mails come with a no reply address so of course you have to wait for someone to call you. Let me state however after a careful study of the documents I supposedly signed it is not my signature on the contract I upgraded ****m away from me in Sandton!

0
Replies (2)
Vodacom
Vodacom's reply04 Oct 2018, 14:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Oct 2018, 15:49
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, we have advised accordingly.

Regards

Consumer Website Team

Best regards,