MM
Morwesi M

1 reviews | Active since Jun 2020

21 Jan 2022, 11:22

EC-1EYQ-V6JUG

Clearly the guy who deals with social media complaints at vodacom doesn't care! He called me and trust me he didn't even want to listen to my complaint, he said let me send you an email and respond to it with the the items you want to return. He hung up and immediately after the call he closed my complaint. I got an sms that says your call with reference number EC-1EYQ-V6JUG has been closed evn before I responded to his email. I have 5 contracts with vodacom and I am ashamed to say that I am so loyal to vodacom because clearly they don't care about their customers. This is embarrassing! Vodacom, please come and collect your things or give me an address where I can come and drop them!

0
Replies (1)
Vodacom
Vodacom's reply21 Jan 2022, 13:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,