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Anicha R
1 reviews | Active since Jun 2022
30 Dec 2022, 06:25
EC-1ES6-18Q6DC ***** Dispute NO FEEDBACK NO RESPONSE NO RESULTS
Refer to my dispute EC-1ES6-18Q6DC ***** Dispute - ***** has taken place on my name, i have logged a ***** dispute on 6 December 2022. I have also stopped the debit order as an amount that I did not approve went of my account. I have requested feedback via email numerous times without any feedback. There are no contact details, I can not speak to anyone regarding this. This is now affecting my credit record, unfairly. Can someone please assist in resolving and finalizing this issue as it has taken extremely long, and it can not go on like this. It has been long over the 7-14 days that their website said it would take. This is unacceptable.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
30 Dec 2022, 07:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2022, 07:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Anicha R's updateReviewer Update
30 Dec 2022, 07:47This response does not help.
It does not exactly say when someone will help me
It does not exactly say when someone will help me
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Anicha R's update30 Dec 2022, 07:47
Reviewer Update
This response does not help.
It does not exactly say when someone will help me
It does not exactly say when someone will help me
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Anicha R's updateReviewer Update
05 Jan 2023, 13:15Good day
I am still not happy. I spoke to the Accounts department. According to them I have to pay over R4000 and that vodacom has only written off just over R9000. This is unacceptable as my account is usually just over R700 a month. This means that I should pay for the 2 months outstanding between R1400-R1600.
The lady is spoke with confirmed that there is still a handset om my account that I did not purchase causing my account to be this high.
I will not pay this big amount as my account is still not resolved.
Refer to my telephone call:
Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation.
I am still not happy. I spoke to the Accounts department. According to them I have to pay over R4000 and that vodacom has only written off just over R9000. This is unacceptable as my account is usually just over R700 a month. This means that I should pay for the 2 months outstanding between R1400-R1600.
The lady is spoke with confirmed that there is still a handset om my account that I did not purchase causing my account to be this high.
I will not pay this big amount as my account is still not resolved.
Refer to my telephone call:
Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation.
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Anicha R's update05 Jan 2023, 13:15
Reviewer Update
Good day
I am still not happy. I spoke to the Accounts department. According to them I have to pay over R4000 and that vodacom has only written off just over R9000. This is unacceptable as my account is usually just over R700 a month. This means that I should pay for the 2 months outstanding between R1400-R1600.
The lady is spoke with confirmed that there is still a handset om my account that I did not purchase causing my account to be this high.
I will not pay this big amount as my account is still not resolved.
Refer to my telephone call:
Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation.
I am still not happy. I spoke to the Accounts department. According to them I have to pay over R4000 and that vodacom has only written off just over R9000. This is unacceptable as my account is usually just over R700 a month. This means that I should pay for the 2 months outstanding between R1400-R1600.
The lady is spoke with confirmed that there is still a handset om my account that I did not purchase causing my account to be this high.
I will not pay this big amount as my account is still not resolved.
Refer to my telephone call:
Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation.
AR
Anicha R's updateReviewer Update
05 Jan 2023, 19:06Now my service on both my numbers has been switched off due to your lack of response and lack of sorting out this problem.
Vodacom should really consider updating your security as this nie unacceptable that ***** has taken place on my name, and the fact that you do not communicate or resolve these issues in a timely manner is unacceptable. My credit rating is affected by this
Vodacom should really consider updating your security as this nie unacceptable that ***** has taken place on my name, and the fact that you do not communicate or resolve these issues in a timely manner is unacceptable. My credit rating is affected by this
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Anicha R's update05 Jan 2023, 19:06
Reviewer Update
Now my service on both my numbers has been switched off due to your lack of response and lack of sorting out this problem.
Vodacom should really consider updating your security as this nie unacceptable that ***** has taken place on my name, and the fact that you do not communicate or resolve these issues in a timely manner is unacceptable. My credit rating is affected by this
Vodacom should really consider updating your security as this nie unacceptable that ***** has taken place on my name, and the fact that you do not communicate or resolve these issues in a timely manner is unacceptable. My credit rating is affected by this
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Anicha R's updateReviewer Update
06 Jan 2023, 15:06Still no response or feedback from Vodacom
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Anicha R's update06 Jan 2023, 15:06
Reviewer Update
Still no response or feedback from Vodacom