EC-1ES6-18Q6DC ***** Dispute

I have been struggling for more that a year with a ***** dispute (Since December 2022). No one at Vodacom seems to be able to assist me. I am fed up. There was ***** that had taken place on my name, Vodacom had confirmed the ***** but they had not removed the ***** devices from my name. I have been paying for ***** devices that i never ordered or received. I have requested from Vodacom to remove these ***** devices from my name and credit the payments i have made, no one is assisting. i have decided not to pay my account, now they have suspended the service. This is unacceptable as i should not be held responsible for the payment on *****ulent devices. this should be removed from my account and all the payments i have made should be credited.

As there is no available phone numbers for the ***** department i have been sending emails to *** and ********

i have been in contact with the accounts department, and all the people i have spoken to has told me that they have requested assistance from their team leaders, i have not received any feedback from their team leaders or the ***** department. The phone calls has been recorded.

this is unacceptable that there is not enough security questions when people order ordering stuff over the phone, this has caused me to suffer as the devices was ordered *****ulent telephonically. This is affecting my credit name.

Refer to the devices as mentioned in my letter send to vodacom. REMOVE THESE DEVICES:

Samsung Z fold 4 beige and a watch S 40mm gold New contract that was *****ulent added Samsung Z fold 4 beige, watch s 40mm gold, apple watch s7 45mm and another apple watch se gps 44mm