SK
Stefane K

1 reviews | Active since Jun 2015

09 Jun 2015, 21:32

EC-0W9N-2HCXO9 S Kruger Re-activation

To Whom it may concern:<br> <br> This will be the final communication between myself and VODACOM - besides me spinning this ridiculous BAD service from VODACOM on all social media platforms and if I am not re-activated by midnight on the 10th of JUNE I will not leave this matter and also move to another service provider.<br> <br> Besides the email on the 19th of MAY I was assured twice by Vodacom Staff that I will be re-activated within 5 - 7 working days. I kept all my promises and this was even the last note on the account last week already - I am still waiting and the JOKE is that I received this bill from VODACOM ( see attached WHAT?????!!! I need my service reactivated and debit orders as normal<br> I even paid my June debit order in advance - I was not told this by a lady, and Vodacom conveniently told me they cannot trace the call ( on date and phone number ) and only on name<br> <br> When I went to the Orbit Cellular in Robertson last week - she also made notes while listening to one of your consultants Kaleiso in the reactivations department - he was very rude and arrogant and I specifically asked him if this is all I have to do now and that my account will be activated. STILL NO

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2015, 09:17
Official
Hello StefaneKruger,

We truly regret taking note of your experience.

I have escalated this matter to our subscriber collections division for review and feedback.

We apologise for any inconvenience caused.

Regards
Moddy Kwaaiman