JV
Judith V

1 reviews | Active since Mar 2015

25 Mar 2015, 08:24

EC-0W31-2OK7VO Account I***-9

A contract was cancelled and converted to pre-paid during November 2014 timeously as the contract expired.<br> <br> However, I have been billed for this number since then. A credit note for R897.54 (excluding VAT) was passed 12/01/2015 after I picked up that something was wrong.<br> <br> After numerous time consuming phone calls it was indicated that there had been a \technical glitch"in the November 2014 cancellations"

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2015, 08:48
Official
Hello Venterjh,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team