EC-04TL-267ZXO RE: Job ***6

*On the 11th of February 2016 I booked my phone (Blackberry Z 10) at the Vodacom the Grove Job Number ***9.<br> <br> * On the 29th Feb I was told that that Job Number ***9 is declined the device will not be repaired - upon phoning *** - I was told the phone warranty expired I need to pay R 5000.<br> <br> * After days of going up down to find out why would my phone warranty expired before the contract does - I discovered that in 2014 a week after I received the hand set the earphone plug did not work, I booked the phone in at Menlyn Vodacom for repairs and I was furnished with a second-hand phone ( only discovered that now 2016 at Vodacom the Grove) hence the hand set warranty has expired.<br> <br> * The new job number was created ***6 after huge amount of frustration the phone to go back to repairs<br> <br> * On 08/03/2016 I phoned *** I was told the phone is with a technician who did not find fault on the same hand set yet I was told that I need to pay R 5000 cash for the repair this is so frustrating.<br> <br> Please provide me with a new phone as I do not want a 2nd hand phone that was given to me in 2014 had I known this I would have NOT accepted it in the 1st place. This is ahuge inconvenience