PJ
Pierre J

1 reviews | Active since Jan 2011

18 Apr 2016, 11:57

EC-04Q7-23KW3Q Data usage on account-no response

Its 5 days since my complaint Vodacom - no-one has contacted me. This is typical of your service. Please respond so I can put this issue to bed.<br> <br> I am experiencing a challenge getting my cancellation settlement amount from Vodacom. They have listed me on ICT while I was involved in a dispute with them. I need the settlement balance with the data portion excluded. This is my first experience with Vodacom, and it will be my last. Please contact me. I have mailed you on 15 Feb<br> 1 March, 11 March, 5 April, 8 April and 11 April without any response or assistance. Also remove my name from ITC. You cannot list me while we have an ongoing dispute. If I do not receive any feedback by next week, I will report this issue to the regulator. My reference number is EC-04Q7-23KW3Q

0
Replies (1)
Vodacom
Vodacom's reply18 Apr 2016, 13:33
Official
Hello Jakes,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team