EC-04FY-31O78R constantly in arrears

<p>Call received @ 16:12 on the 08/12/2016 to ********** 674 from ********** 806 – Sabelo Vodacom based in Midrand</p> <p>Payment accumulated from August and d/o was cancelled in September…</p> <p>From September to date, I have tried to bring this account into line</p> <p>Conversation on the 15/11/2016 Yolanda Nel but no dr order reinstatement – could not explain how arrears was generated and did not reinstate dr order but I am still awaiting the letter within reasoning?</p> <p>I visited the Cresta Customer services store and arrears could not be explained because I have made manual payments to cover arrears.</p> <p>I received a call from Kolsoen informing me of a refund that will take 7/14 days to be processed by Vodacom of R2400 on the 06/12/2016 @08:55 from ********** 057 – I am yet to receive her callback after clarification.</p> <p>Kindly refer to case ref: EC-04FY-31O78R</p> <p> </p> <p>I would like to get a statement reflecting arrears amount owing; how that arrears was generated and the reason why I was informed inaccurately in September I paid R209.00 then R1.00 to ensure the account would be in good standing but this was not the case.</p> <p> </p> <p>I don’t understand how it is that I can miss payments from May 2016 till Dec 2016 and be R426.94 in arrears therefore kindly email me a statement as requested from Sabelo and rectify any arrears on my profile.</p> <p> </p> <p>Please take into consideration manual payment made previously.</p> <p> </p>