1 reviews | Active since Jul 2016

15 Sept 2016, 15:27

EC-0497-3K20TT

<p>Finally the Hello Peter consultant contacted me, he promised my upgrade will be done, i was very pleased, the person called and we 'concluded' the upgrade, however, today i receive my upgrade and it was without explanation only one part of the original deal and i'm not sure what is going on. I've been sending emails with no feedback, no calls. Worst part is i get charged if i phone vodacom becausei have exceeded my monthly calling limit. That should tell you that there is still an unresolved problem?</p>

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2016, 07:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team