SM
Sithembile M

1 reviews | Active since Feb 2024

09 Feb 2024, 16:58

*****

Someone opened a account at vodacom using my name my banking details and every personal information,I saw debit order going through my account from Nedbank which also raises a concern to me that Nedbank authority's money off my account without debit check,on The 1st February I have been debited R1995 from my account when I went to vodacom they made me go to the police station to write avidavit and sign 5 time on my id copy did that sent it I called today to find out how far is the process as am requesting for my name to be cleared and my money back only to find out that they haven't started investing

0
Replies (1)
Vodacom
Vodacom's reply12 Feb 2024, 06:30
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team