Easy to take, difficult to get back

<p>I have been a customer with Vodacom for very long. But since my last upgrade I have been receiving poor service. I upgraded in May 2016 and my contract ended at the end of August 2016. Between the period of May and August I had to pay extra for my previous handset (which is fine) but to this day they are still deducting the money for that handset, which had been paid of since August. It means that Vodacom is taking my money for no reason at all. I have been patient, with the 25 or more operators I have been speaking to and everytime explaining my situation, but my patience is non existing. Vodacom is quick to take your money, but not so quick when they owe you money. I am tired and fed up with this mess. </p>