Easy to sell contract. Not so helpfull after sale

<p>My wife took out a new contract one week ago.</p> <p>She only wanted her existing prepaid Mtn number to be ported.</p> <p>One full week later and buying 2 new simcards she is still not on the network.</p> <p> </p> <p>Even more upsetting is she has no communication at all. Cannot use her old or new number. Nothing. Her work depends on her being available on her cellphone.</p> <p> </p> <p>Really frustrated... and no assistance from vodacom (Smartcom)</p>