"Easy to own" not so easy to own

Just took a phone with them through easy to own and to be honest I've never received such a terrible service!!! Vodacom stuff don't even understand this product I'm not even sure why they are selling it to their clients I've loaded airtime on the 32st of December for two weeks and I was supposed to be allocated 10 minutes and 100mb daily and that was not done. I called their customer service on the 2nd of January and I spoke to the team leader who assured me that there was a technical issue and they are aware of it but it should be fixed and if not fixed I should visit their branch. He even gave me R30 airtime for free to say sorry But still this was not resolved, I went to their branch on the 17th of Jan and the stuff was not helpful but they even told me there's nothing they can assist me with but to call the customer service. Fast forward, I spoke to the lady by the name of Zamokuhle who promised to escalate the matter to her team leader and she assured me she'll call within few minutes and was never done.

When I checked on the app this morning I was allocated 10000mb but no minutes were loaded.

I once took a phone with payjoy and all this nonsense never happened.

Can you guys fix your processes and train your stuff, I cannot call for assistance and I'm told "I don't know,"!!