Easy to own is *******

I am very disappointed with Vodacom Emoyeni mall, Mpumalanga easy2own. I bought a phone 8 days ago and last night on the 5th of March 2026 the phone reset by itself and as you know if you are on easy to own you have no admin rights to change anything on the phone until its payed up so I can't even set up the phone afresh even though I have made advance payments up to the 7th. So I take it in back to the shop knowing it's simple to just lift admin rights long enough for the shop guys to re do the setup and re install the easy to own app but they admitted without a doubt that they have no clue whatsoever on how to handle this issue and with their limited knowledge they can only book the phone in for repairs. 1st of all the phone doesn't need physical repair at all just admin rights do that we can redo setup and also once it goes for repair I will no longer want it as it will be a second hand phone. So I advised them so many times to just get admin rights from easy2own and setup the phone and within 15 minutes I am on my way and they refused. I asked for a replacement phone or loan phone while they fix the issue they also refused. They say we must leave the device with no replacement and go or call the phone manufacturers

Phone bought on the 23rd of Feb 2026 - Sold and set up by: Cecil Samba: Vodacom Emoyeni mall - Easy2own guy: Mphumelelo Mchunu: Easy2own Guy

The guy who assisted me today admiring they don't know anything neither did they have training: Falakhe Nkosi @ Vodacom Emoyeni mall

Additionally I asked to part my sin to Vodacom from Telkom to Vodacom and they say they have no idea how to do it.